Appointments

The three most important things to do to make this experience go well are –

• Have the water spigot closest to the front of the house parking area available for water use 
• Unlock gates 
• Close all windows

The above three points are the most important things to do to prepare for us to arrive and work. If you can please do just those three things then you do not even need to be there while we work. Here are some optional or recommended instructions for customers, specifically for when we are coming to your house to clean your roof, gutters and or treatment application. We want to make this experience for you as convenient as possible, so it would be very nice to get the same treatment in return. Please do not leave animal droppings in the yard as we run our hoses through the grass and walk around a lot in the yard and up and down ladders. Very unsanitary and disrespectful to us working. We keep the treatment on the roof and have never had a problem, plus we spray down the foliage with water before and after the treatment for good measure. Also, we use an organic non caustic treatment application. Safety first though, so please take all animal dishes inside, keep people inside or away when we are working, and anything else you can think of to help keep everyone as safe as possible.

First, please know that this is a messy job and there will be debris.

Please move or cover anything that you do not want to get dirty, cars, ponds, fountains, lawn chairs and furniture, shoes, shoe racks, barbq’s, dogs, floor mats, etc. Have your driveways, walkways and any ground hard surfaces cleaned up as we will not clean up the hard surfaces that already have foliage and debris on them. We will only clean up CLEAN surfaces that were already clean before the roof cleaning process. If this is you, please hire a good landscape company to come through after we have done our work. We do a good job with cleanup and we will go around the house with the pressure washer and leave the house cleaner then when we got there – The debris out of the yard and garden is just compost that falls from the sky naturally and will compost out and the lawn mower is great for picking up dead moss. The bid does not reflect mowing your yard or raking the gutter debris out of the landscape as we are not setup for that. The bid does however, reflect cleanup of all hard surfaces and I guarantee you will be happy with our cleanup. If you want you can leave a yard debris can out for us to use and put most of the stuff into at no extra charge. If you want us to take debris with us (that is rare), please let me know so that I can add to the bid for extra labor and the trailer dump fee. I will let you know the cost up front as long as you let me know up front so that way there are no surprises for either party. This type of work can be a very messy job which requires pressure washing for cleanup. We need to go around your house with the washer or hose to rinse so please move anything that you do not want to get wet or dirty.

We will clean all the hard surfaces including but not limited to driveways, walkways, siding, windows, gutters, decks, etc. I prefer that the customer is home (but not required) when we finish so that way we can get the approval for the cleanup from the customer before we leave. Whether you are home or not, please move or cover things that you do not want dirty. Also, leave one of the water outlet spickets on (more important during winter months) so that we can run the pressure washer for cleanup.

Please keep all dogs inside. We enjoy our jobs and work. Being barked at all day makes the roof cleaning job less desirable for us. We want to be in a good mood when taking care of your roof and home. I love animals, especially dogs, so please be a responsible pet owner as we are going to be responsible with your home. We are in and out of gates a lot when doing this work and we do not want to be responsible for a lost dog.  

Thank you for being a great customer and respecting us while we respect you and your property. I know this will turn into a great relationship and there is nothing I want more then to be able to dial in your roof, keep it clean, leak free and lasting as long as possible.

Let us know if you have an excessive amount of bees, or more than normal. We have issues rarely with bee hives on or around roofs, but it does happen. If you know you have a bee hive, please have it taken care of before we work on your roof.

Have your windows cleaned and landscape cleanup done after we work if you were already planning these services. Not so much that we get the windows dirty, but we do get them wet when we do the cleanup rinse down of the building.

We like to be able to work without other contractors there. Other contractors feel the same way as we do, we want to be respectable with them as well. It is just easier if we can be the only contractors/service providers there while we are doing the job.

You do not need to be home, take days off from work, or make special arrangements for you to be home.

Gutter info. Guards on your house? Need the outside of the gutters washed?

For gutters, we include cleaning the inside of the gutters only with photos of clean gutters sent to your email. We do not include washing the outside of your gutters, but we can do that for an additional cost. Checking the downspouts is included and we can get them working usually 95% of the time but if you have bad downspouts then we will need to talk about a downspout upgrade. Usually, the reason why peoples gutters fail and spill over is because there is an issue with the downspouts. If you have bad downspouts, taking them apart to clear the clog, then putting them back together and installing them back up onto your house is not included in the quote. This will be an additional cost. 

If you have gutter guards, please let me know before I give a bid. We have to charge a fair price to remove them, clean the gutters and re install them. It is not as easy as cleaning gutters and normal bids reflect gutter cleaning without gutter guards. Note: If your gutters are filling up with debris and you have gutter guards, we may want to look at some other alternatives if it makes sense.

Gutter cleaning can also sometimes be a messy job and we always do a good job with cleanup, but again we include the cleaning of the clean hard surfaces only. If you are worried about debris in your landscape, please hire landscapers to come in after us as the quote does not include cleaning the loose debris out of your landscape. We are not setup for that. 

If you are a property manager, or are responsible for setting up the job among multiple units and multiple people are involved, it is your responsibility as the managing or responsible coordinator to let all the people know about this stuff. You could send a link to this page or copy and paste this info via email.